Housing & Neighbourhood Services Officer

Work Location: Hybrid, Edinburgh-based

Hours: 37 hours per week

Salary: £39,994.24 – 25/26 Pay Award Pending

We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a permanent contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our neighbourhoods.

You will be responsible for delivering a range of housing and neighbourhood services including:

• The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Arks voids contractor to ensure properties meet Arks lettable standard and re-let within target times.
• Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, or terminate tenancies and dealing with suspected abandonments in accordance with our policies and timescales.
• Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
• Income Management, Property repairs & Governance.

The Housing & Neighbourhood Services Officer reports directly to the Housing & Customer Services Manager. Download the full job description here to view a comprehensive list of the responsibilities of the role.

If you have:

• A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
• A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
• Knowledge of the Regulatory Framework in which Ark operates.
• Experience of using Housing IT software.

We would love to hear from you. Apply now using the online application form

Please note that a Full Driving Licence and access to a vehicle is an essential requirement for this role.

Why Ark?

• Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
• Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.
• Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.

• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme

As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.

Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.

Please apply using the online application form. If you have any questions of require a paper application form, please contact the Recruitment Team on 0131 447 9027 or at recruitment@arkha.org.uk .

CVs will not be accepted

Applications close at 12 noon on Monday 12^th May 2025.

Interview will be held in person at Arks Main Office in Edinburgh.

Scottish Charity No. SCO15694