Commercial Services Officer

Salary: £24,966 – £26,166 per annum (based on 21 hours per week)
Hours: Part‑time – 21 hours per week (3 days)
Location: Hybrid – Edinburgh office (Lochside House)
Contract: Permanent

Lead the growth and management of Ark’s commercial property portfolio.

This is an exciting new role within Ark’s Group structure. The Commercial Services Officer will take on lead responsibility for Ark’s commercial portfolio, which consists of a range of market rent homes, student accommodation and third‑party leases.

With the continued growth of our commercial activity, we are bringing this service in‑house to ensure improved oversight, stronger financial control and more robust lease and tenancy management. This role sits within the Development and Customer Experience Directorate and plays a key role in supporting Ark’s long‑term financial sustainability and customer outcomes.

About The Role

You’ll be responsible for delivering a comprehensive, high‑quality and customer‑focused commercial property management service across Ark’s portfolio, ensuring leases and tenancies are managed in line with contractual requirements, legislation, regulation and best practice.

Working closely with internal colleagues and external partners, you’ll provide hands‑on leadership across commercial leasing, tenancy management, income, voids and compliance, while also contributing to the future growth of Ark’s commercial offer.

Day to day, you’ll be involved in things like:

• Leading the management of Ark’s commercial properties, including student accommodation, private residential tenancies and third‑party leases

• Negotiating, managing and monitoring commercial leases and protocol agreements, ensuring compliance and value for money

• Overseeing voids, marketing and allocations to minimise rent loss and maximise occupancy

• Managing rental income, service charges, deposits and arrears, including debt recovery activity

• Monitoring contractor performance, repairs and property compliance standards

• Handling customer enquiries, complaints and tribunal cases where required

• Providing performance data, insight and recommendations to support decision‑making and service improvement

About You

We’re looking for someone who brings:

• Experience in housing, property or commercial property management

• A strong working knowledge of Scottish housing and property legislation, including private residential tenancies and lease arrangements

• Confidence managing income, service charges, arrears and related financial processes

• Experience using property management systems and digital case management tools

• Strong organisational skills, with attention to detail and the ability to manage competing priorities

• A proactive, customer‑focused approach with clear communication and sound professional judgement

Essential requirements:

• Chartered Member of the Institute of Housing / minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in housing or property management

• Letwell qualification, or willingness to work towards this

• Full driving licence and access to a vehicle

Why Work With Us?

Alongside your salary, we offer:

• Hybrid and flexible working arrangements (pro rata)

• Generous annual leave entitlement (pro rata)

• 4% contributory pension

• Employee Assistance Programme and wellbeing support

• Employee discounts, access to Blue Light Card and Cycle to Work scheme

• Annual leave buy & sell options

Ark is a values‑driven housing and social care organisation. We aim to create inclusive communities where people can live with dignity, independence and a sense of belonging – and that starts with how we treat our colleagues.

Please apply using the online application form.  If you have any questions of require a paper application form please contact the Recruitment Team on 0131 447 9027 or at recruitment@arkha.org.uk.

Download the full job outline here

CVs will not be accepted

Applications close at 5pm Wednesday 29th April 2026.

Scottish Charity No. SCO15694